By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
1.He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
3.He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services. In our relationship with you we act as a tour operator under the TOMS (The Tour Operators Margin Scheme). We sell villa accommodation as a Principal and our obligations are those of a Principal.
We may agree to provide you separately with individual holiday experiences and extras and if that is the case then in relation to those elements we act as an Agent on behalf of the suppliers. Our differing obligations are set out below, in three separate sections: Section A contains the conditions which will apply to all bookings. Section B contains the conditions which will apply when you make a booking with us where we act as Principal. Section C contains the conditions which apply to bookings we make for you when acting as an Agent.
You may decide to just purchase accommodation or you may decide to purchase accommodation and a holiday experience (e.g. wine tasting or cookery classes). Whatever you decide, we will treat each element as a separate booking so that the price charged in total for the booking of more than one element will always equal the prices charged separately for each individual element. In our invoicing we will separate out villa accommodation sales where we will be acting as a Principal from any holiday experiences and extras where we will be acting as an Agent. To help you to identify which element you would like to book, prices on our website are listed by element and each element of the booking is available to buy separately at the same price as it would be if more than one element is booked. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
When you make a booking, you confirm that you have the authority to accept and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every member of your party. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.
When you make your booking you must pay the relevant deposit as specified at the time of booking. No contract will come into existence (with either us or the supplier on question) until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question.
Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately, as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document immediately. Please ensure that the names given are the same as in the relevant passport.
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.
- The party leader
The Party Leader is the person in whose name the booking is made and to whom all correspondence and invoices are addressed and as such is responsible for the rental. Spouses' names are not considered interchangeable.
The term clients shall refer to members of the party and in this context does not solely refer to the party leader
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date you, in respect to a booking of accommodation, will be subject to our cancellation charges, see section B below. Alternatively, where you have booked a holiday experience / extra we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
- Methods of Payment
Invoices are issued and payments are accepted in Pounds Sterling (£), US Dollars ($) and Euro (€). Payments may be made by credit or debit card.
We accept Visa, Visa Delta, MasterCard and American Express credit cards. We do not accept cash, Diners' Club cards, cheque, bank drafts or wire transfers.
The Final Bill, for extra services and utilities which will be presented by the owner/caretaker of the property at the end of the rental period, must be paid directly to him/her in Euros (€).
We endeavour to ensure that all of the information and prices on our website are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. We strive to ensure accuracy of descriptions shown however we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed.
- Special Requests
If you have any special requests, please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.
Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.
- Accommodation Descriptions, Ratings and Standards
We visit and inspect each of the properties which we advertise. The descriptions contained in our brochure and on our website were accurate at the time of publication and made in good faith. Please check the description on our web site as this should be considered the correct and most up to date description. We decline all responsibility for any modifications made by the owners without our knowledge, or for construction or alteration of the landscape in the vicinity of the property. You will be notified in writing of any changes that are made to a property or anticipated/current construction projects in the area if we are made aware of them, and the description will be altered accordingly.
Panoramic views and privacy entail a certain amount of elevation and distance from main thoroughfares so please be prepared for a hill or two along the way. Access roads to rural properties may be rough, twisting and/or bumpy - drivers of low-slung cars should check with us in advance to ensure that access is reasonable. Stated driving times are approximate.
It should be noted that the information contained in any printed material is to be considered only as an indication. The information contained in such documents was accurate at the time of publication and made in good faith. You should check our website regularly as changes that may occur during the year are updated there regularly.
Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.
- Fitness to Travel, Disabilities and Medical Conditions
We welcome all customers including those with disabilities and we endeavour to meet individual needs. However, in order to assist, we must be advised at time of booking of any medical condition, disability or special requirements which may affect your holiday. Special facilities can be requested but may not be guaranteed. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. ratings given and no warranty is given or implied.
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of the supplier or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other guest or any third party or damage to property, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.
- Delivery of Documents
All documents (e.g. invoices/tickets) will be sent to you by e-mail. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to payment of the necessary charges.
- Passports, Visas and Health
We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant Embassies and/or Consulates prior to travel. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://www.gov.uk/government/organisations/foreign-commonwealth-office
Where we are acting as a Principal (in the sale of accommodation), please inform the relevant supplier immediately in the event of a complaint and contact us on the numbers listed on our website or on your confirmation documents. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us giving your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay and complete a report form whilst in resort. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
Where we are acting as an agent, the contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. Please note - we can provide 24-hour assistance with emergencies, in our capacity as agent – i.e. by way of assisting you in liaising with the supplier to resolve any problem that you are experiencing. If you require such assistance, please contact us on the number provided. If you wish to complain when you return home, write to the supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact us.
- Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our or the supplier concerned's control.
- Tour Operators Public Liability Policy
Tuscany Now & More has a Tour Operators Public Liability Insurance with a proprietary Insurance Company as required by law.
These terms and conditions are governed by English law and any dispute arising between the parties is subject to the exclusive jurisdiction of the courts of England and Wales.
- Electronic Signatures
In all cases where a signature is required by us, we can only accept documents which are manually signed. These can be sent to us via post (UK residents only) or scanned as an attachment to an email. We cannot accept typed or digital signatures. For all other correspondence, it is agreed that both parties accept documents transmitted by electronic means.
- Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
SECTION B – PRINCIPAL BOOKINGS
This section applies to villa accommodation sales bookings we make for you acting as Principal.
- Guaranteed Pricing
The price of your villa rental will be confirmed on booking, this price is guaranteed and will not change, unless you elect to make a change to your confirmed booking.
- The Payment Schedule
The payment schedule for the rental is as follows:
(i) If the initial reservation is received less than nine weeks (63 days or less) before the first day of the rental period, the completed Booking Form must be accompanied by 100% of the total Invoice Price within two days.
(ii) If the initial reservation is received more than nine weeks (64 days or more) before the first day of the rental period, the completed Booking Form must be accompanied by a deposit of 30% of the total Invoice Price within two days.
(iii) If the booking is being made for the following year:
- If the initial reservation is placed prior to 15th November and more than nine weeks (64 days or more) before the first day of the rental period, the completed Booking Form must be accompanied by a deposit of 20% of the total Invoice Price, to be paid within two days of placing the reservation. Note that repeat clients will be asked for a deposit of 10% only.
-A further 10% of the total Invoice Price is due by the 15th December of the year before the booking. Note that repeat clients will instead be asked for a 20% of the total Invoice Price.
-Full payment is due within nine weeks (63 days) of the first day of the rental period. If payments are not received on time we reserve the right without prior notice to cancel the booking outright and apply cancellation charges.
- Letting Period
The letting period for all properties is for a minimum one week, running from Saturday to Saturday. Exceptions to this letting structure may be considered for bookings made for rentals out of season.
- Changes or Cancellations
a. Changes made by you. If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £25 per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable (see below).
PLEASE NOTE: Certain arrangements may not be amended, even to change a name, after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. If fewer people travel than originally booked there may be extra charges to pay which will be advised to you when you make the changes.
b. If you cancel your booking. If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We recommend that you use recorded delivery. Cancellation charges for the arrangements will be as follows:
PERIOD BEFORE ARRIVAL WRITTEN CANCELLATION IS RECEIVED: Over 9 weeks
AMOUNT CHARGED AS % OF THE TOTAL ARRANGEMENT COST: Loss of Deposit
PERIOD BEFORE ARRIVAL WRITTEN CANCELLATION IS RECEIVED: 9 – 0 weeks
AMOUNT CHARGED AS % OF THE TOTAL ARRANGEMENT COST: 100%
c. If We Change or Cancel Your Booking We may in exceptional circumstances be required to cancel your booking in which case a full refund of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation.
Very rarely, we may be forced by "force majeure" (see clause 12 above) to change or terminate all or some of your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.
- Our Responsibilities
The letting period for all properties is for a minimum one week, running from Saturday to Saturday. Exceptions to this letting structure may be considered for bookings made for rentals out of season.
(1) Subject to the remainder of this clause 24, we have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
(2)We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
(a) the act(s) and/or omission(s) of the person(s) affected; or
the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(b) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(a)loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
(b)Claims not falling under (a) above and which don't involve injury, illness or death
The maximum amount we will have to pay you in respect of these claims is twice the price paid by you in total for your booking with us. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your booking.
(4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:
(a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or
(b) relate to any business.
(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our advertising material. For example any excursion you book whilst away, or any service or facility which any other supplier agrees to provide for you.
- Accommodation Vouchers
The Accommodation Voucher package, which includes confirmation of extra services requested, driving directions, contact names and telephone numbers, will be provided once the fully completed booking form and the total Invoice price have been received and no later than three weeks before the first day of the rental period. The Voucher will not be issued if essential information, including group composition, is missing in the booking form. Errors or omissions in the accommodation voucher must be noted and notified to us immediately.
The accommodation voucher must be presented and left with the individual greeting you at the property or access may be denied.
The Voucher package also contains the Final Bill which is to be completed and left with the property owner/caretaker at the conclusion of the rental period.
- The Final Bill
The Final Bill includes lists of the specific costs of Extra Services booked in advance which are to be paid locally. On our web site we list charges as a guide only and variations may occur depending on prevailing conditions, we cannot guarantee these charges.
Extra services booked on the spot will also be charged locally. In addition, charges for electricity in excess of the allowance , telephone and central heating charges will be calculated and are payable locally. The Final Bill is presented by the owner/caretaker at the conclusion of the rental period and is payable to him/her in Euros (cash). Both the Party Leader and the owner/caretaker are required to sign the Final Bill.
The Party Leader is liable for any damages caused to the property, its contents or grounds by any member of the party or the loss of any articles belonging to the property such as mobile telephones.
Charges for breakages or repairs caused by the party staying at the villa will be noted during the final inspection. Charges that can be calculated on the spot will be added to the final bill. However, the charges that cannot be quantified immediately will be calculated and billed to party leader at a later date. These charges include (but are not restricted to) utilities for which the property is billed on a monthly or bi-monthly basis and damages or lost articles for which the repair/replacement estimates are not available.
Under extreme circumstances, the amount shown on the Final Bill may be invoiced and paid through Tuscany Now & More on the understanding that a £75.00 administration fee will be added to the amount due.The amount of the final bill in Euros (€) will be invoiced in the currency of the booking at the rate given by the Financial Times of London on the Monday following departure.
In the event of a disagreement regarding the extent of the damage or the cost of the repairs or lost articles, clients must call Tuscany Now & More immediately and speak directly with a staff member before leaving the property.
- Group Size And Composition
It is a condition of your contract with us that the number of people staying at the villa throughout the rental period must never exceed the number of sleeping places indicated in the property description and confirmed in the accommodation voucher. Exceptions to this are occasionally made by our suppliers for children under the age of 2 years old only; provided they are sleeping in a crib or cot and not occupying one of the Villa's beds – please contact us at the time of booking so that we can liaise with the supplier on your behalf as to whether this exception will apply.
Should the composition of your party as detailed in the booking form change prior to the rental period, you must notify us promptly in writing, additional charges may be payable as a result.
At certain times of the year some of our properties are offered at a discounted rate for smaller parties. Should a booking be made on this basis it can be changed at any time to accommodate a larger group up to the maximum number of people allowed at that property. In these cases an additional charge will be applied according to the revised numbers. A reduction in the numbers of the party with a corresponding reduction in the rental price is not permitted once the booking has been confirmed.
You are expected to arrive at the property between 4:00 pm and 7:00pm on the first day of the rental period. If a different arrival time is anticipated, notification must be received in writing at our offices well in advance or the owner/caretaker may not be available to permit entry. If an unforeseen delay should occur, every effort should be made to contact the owner/caretaker at the telephone number provided in the Accommodation Voucher. Arrivals after 7:00pm may be subjected to a surcharge. Access cannot be guaranteed after 10:00pm.
Upon arrival, you should inspect the property with the owner/caretaker and ensure that you fully understand the use of any appliances, equipment and utilities. Additionally, the electricity meter will be checked and the reading recorded.
The property should be vacated by 10:00am on the final day of the rental period. The owner/caretaker will arrive at the villa at 9:00am for an inspection of the property and for presentation and payment of the final bill. It must be understood that to enable the property to be cleaned and made ready for the next group that cleaners may need to commence their work at 8 am. Should departure prior to that be necessary, please notify the owner/caretaker at the beginning of the rental period in order to arrange an alternative time for the property inspection. If you choose not to be present at the inspection, you will not be entitled to query the final bill, and you will be invoiced for the amount indicated plus the £75.00 administration fee.
The Extra Services available at each property are displayed on our website under the price and availability tab, simply go to this section and click on "Extra services available payable locally". Such services are not to be confused with the holiday experiences which we sell as agent.
Extra Services may be requested up to twenty one days before the first day of the rental period, we cannot guarantee Extra Services requested as these are provided by third parties. We do our utmost to ensure that the individual engaged to perform the service fulfils their duties in a professional manner but we are not liable for any inadequacies.
The following extra services are typically offered:
Maid service: The maid service included with the property rentals involves cleaning and tidying only. It should be noted that this service does not cover the making of the beds, cleaning of the kitchen, laundry or ironing. For further details you may contact our concierge services department or a member of the sales team. Extra maid service prices vary, depending on the location.
Cook Service: Cooking services vary and are charged either on an hourly basis or on a per-person basis, please check on the website at the individual property for details.
Shopping: If you send us a shopping list in advance, before the deadline for booking Extra Services, we can arrange this for you. In addition to the cost of the items themselves, there may be a charge for the shopping service, refer to our website for a price guideline. Whilst we do our utmost to ensure the accuracy of the list, this service is prone to errors - often in the most amusing ways - due to misinterpretations and substitution of local products for those requested. Prices indicated on the website serve as a guideline only and are subject to change. The actual cost should be confirmed with the owner/caretaker of the property.
- Cancellation Of Extra Services
Extra Services may be cancelled without penalty until twenty one (21) days prior to the first day of the rental period, provided notice of cancellation is received in writing. Notice of cancellation of Extra Services received within twenty one (21) days of the rental period maybe subject to penalty charges.
Extra Services cancelled after arrival at the property will be charged at full rate. The amount will be invoiced together with a handling fee of £75.00
- Household Amenities
Rental properties with no licence are private homes therefore the owners are not permitted to supply bed linens, bathroom and swimming pool towels. These shall be arranged on your behalf directly by us and are payable locally upon arrival in Euros (cash). Rental properties with a licence are permitted to arrange and supply on your behalf bed linens, bathroom and swimming pool towels sufficient for the number of guests indicated in the Booking Form, note that these shall be provided weekly. For further details please refer to the Price and Availability page of your chosen villa rental option.
Charges for heating are applied according to consumption and must be paid locally at the end of the rental period. It should be noted that in some municipalities the use of central heating is prohibited between May and September. The caretaker will advise if a problem regarding its use, during this period exists. 330 kilowatts of electricity are included in the rental charge (Unless stated differently in the specific price section of the villa). Excess consumption is charged at €0.80 per kilowatt. Water and tap hot water are included in the rental charge. We recommend drinking bottled water only. Should problems arise with the delivery of water, gas, electricity or telephone services, the owner/caretaker of the property will do their utmost to remedy the situation but we cannot accept responsibility for non-delivery due to circumstances beyond our control. Hot tubs - A charge is generally applied for the heating of hot tubs, where available. Refer to the specific property description on our website.
- Swimming pools
Swimming pools are generally open between May 15th and September 30th, although this may vary according to the weather and the property owner's inclinations. You are advised to check the availability of a swimming pool with our sales agents prior to booking. Use of the swimming pool is strictly at your own risk and children should be supervised at all times. In the event that you require use of the swimming pool outside the period of mid May until the end of September (when all our pools are open) we can pass on your request to the owner. The final decision shall be left to the owner at their discretion; an extra charge may apply. Swimming pools are cleaned and serviced regularly; each property has its own schedule. Whilst every effort is made to keep the pool clean we do not accept any liability for leaves, insects etc. that may fall into the water between the scheduled cleaning. In respect of the properties with heated pools extra charges shall apply should heating be by a non solar panel source. Pools heated by solar panels only may not reach an ambient temperature. The panels do require sufficient sunlight for them to work efficiently.
The majority of our properties lie within farming or rural areas and livestock or wildlife is frequently present as a result. Neighboring properties may have dogs that bark and sound travels in the countryside. While we make every effort to ensure the quiet enjoyment of your selected Villa, we take no responsibility for such disturbances away from the property.
Please note, pets are not accepted at any property unless noted in the description. Where accepted, pets are restricted to a single non-aggressive dog and the property owner's permission must be obtained in writing before the booking can be confirmed.
The property will be in a clean and well-maintained state when you arrive, and it is expected that you and your party will keep them so throughout the rental period. If the property has not been left in an acceptable state, the caretaker at his/her discretion may charge an additional amount to the final bill for the extra cleaning and tidying required. If this cost is not paid in the final bill locally and a charge has to be raised by Tuscany Now & More to cover such costs then we reserve the right to charge £75 to cover administration expenses.
House parties, weddings or any business use are not permitted unless previously arranged and confirmed in writing by Tuscany Now & More.
- Cleaning And Maintenance
The Villa will be cleaned prior to your arrival; the pool will also be cleaned and serviced. Some properties will have additional cleaning and a pool maintenance schedule for the week. Certain properties have gardens that require the presence of a gardener. All this is for your greater enjoyment of the property. Whilst every effort is made to respect your privacy for your exclusive stay, access for these services must be allowed. In respect of unforeseen events that require the presence of a specialised repair engineer access must similarly be granted.
- Children's Safety And Equipment
A number of properties are identified as being ideal for families with small children. Our recommendations are based on our inspection of the properties, the positive experiences of past clients and the owner's willingness to accept children at the property. Specific concerns should be discussed with a Tuscany Now & More sales agent.
Clients with infants and small children should check with a Tuscany Now & More sales agent if a crib, cot or high chair is available. Such items are used at the client's own risk. For sanitary reasons bedding for cots and cribs is not supplied.
During unusually dry periods water shortages may occur in rural locations with the result that lawns may become scorched and wells may malfunction slightly. Likewise, sudden rains can seriously affect roads, drives and stated driving times. Many of our properties use septic tanks and changing weather conditions can occasionally produce odd smells
SECTION C – AGENCY BOOKINGS
This section applies to bookings we make for you when acting as agent.
- Your contract
When making your booking for individual holiday experiences / extras we will arrange for you to enter into a contract with the supplier named on your confirmation invoice and/or receipt. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier's Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions. In this event we will also charge you an administration fee of £50. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.
- Cancellation and Amendment
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect from the day we receive it. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the provider of your arrangements. The provider may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure). In addition we may ask you to pay an administration fee of £50 per person for any amendments. You will be notified of the exact charges at the time of amendment or cancellation and it is recommended that you contact us prior to amendment or cancellation in order to confirm the charges applicable. Please ensure that you have received written confirmation of any changes to your booking prior to travel.
- Changes or Cancellations by the Supplier
We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the stipulated time frame. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.
- Our responsibility for your booking
Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.