Tuscany Now & More® Limited - Booking Terms and Conditions

These Booking Conditions, together with our privacy policy and any and all information we provide to you as part of your booking, set out the details of your booking with Tuscany Now & More® Limited, Registered Office: Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "the client”, “you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person added to a booking or to whom a booking is transferred.

In our relationship with you, we act as a tour operator under the TOMS (The Tour Operators Margin Scheme). We sell villa accommodation (“Accommodation Services”) as a Principal and our obligations are those of a Principal.

Our various and differing obligations are set out below, in three separate sections: Section A contains the booking conditions.. Section B contains additional information for Accommodation Services. Section C contains the COVID-19 voucher. 

This means please note that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.


A. BOOKING TERMS AND CONDITIONS

1. Your Booking

1.1 Except where otherwise stated, these Booking Conditions, together with our privacy policy (https://www.tuscanynowandmore.com/privacy-statement), confirmation invoice and any and all information we provide to you as part of your booking, form your contract (“the Contract”) with Tuscany Now & More® Limited, Company number 08541586 of Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ (“we”, “our” or “us”). 

1.2 Please read these Booking Conditions carefully as they set out our respective rights and obligations. In these Booking Conditions references to "the client”, “you" and "your" include the first named person on the booking (“the Lead Name”) and all persons on whose behalf a booking is made, or any other person added to a booking or to whom a booking is transferred, or any one of them, as applicable.

1.3 Before making a booking with us, you must ensure you have read and understood the Contract (promptly raising any queries you may have with us) and, by asking us to confirm your booking, you are regarded as having read,  understood, and agreed to the Contract before you make any payment to us.

1.4 By making a booking, the Lead Name on the booking warrants that they are 18 years of age or over and have the authority to make the booking (and any amendments) on behalf of all persons detailed on the booking and shall be liable for:

  1. the administration of the booking;
  2. the full payment of any deposits, amendment fees, cancellation charges, and outstanding balances due;
  3. confirming the details of each passenger in the booking to our reservation department (including ensuring that the names given are the same as on their passport(s));
  4. the passing on to all passengers in the booking of any and all information issued by us, in full, including, without limitation, copies of our confirmation invoices and these Booking Conditions.

2. Your Contract

2.1 Accommodation Bookings:
For the sale of accommodation (“Accommodation Services”) in a rented villa and the sale of the booking price (“Rental Price”), your Contract will be with us. The price you shall pay is the sum of both, the Rental Price and the Accommodation Services provided by Tuscany Now & More Limited. and Tuscany Now And More S.L through a Service Lease Agreement. However, your contractual relationship will only be with Tuscany Now & More Limited. Any comment, suggestion, complaint or query you may have regarding your contract will be addressed and managed through Tuscany Now & More Limited. only.

2.2 Extra Services:
Where we suggest any service to you that may enhance your booking (including, without limitation, services such as maid service and cookery classes (“Extra Services”), your contract will be directly with the supplier of such services and not with us. The supplier’s terms & conditions will apply to your booking and we advise you to read these carefully before you book any service with them, as they contain important information. Some of the terms and conditions may limit or exclude their liability to you and we shall not be liable for any loss, damage, cost, or other expense that you may incur as a result of you booking an Extra Service with any third party supplier

3. Reservations

When you make your booking with us you will be required to make a payment, as specified by us at the time of booking.  You can contact us to make a booking by telephoning our reservation team on +44 20 7684 8884 or 1-800-469-4546 (toll free USA number), or emailing us on enquiries@tuscanynowandmore.com, or by completing an online enquiry form at https://www.tuscanynowandmore.com/contact-us.
Your contract with us will come into existence when we receive your payment in cleared funds and we issue you with a confirmation invoice.
Accommodation-only bookings cannot be booked for less than one-week duration, running from Saturday to Saturday. Exceptions may be considered for bookings made out of season.

4. Price & Payments

Please note that all sums paid by you in advance will be in the nature of a security deposit until the start of your rental in which these sums will assume the nature of payment for the price due for the booking. Where you have only paid a part of the security deposit at the time of booking, you must pay the remaining part by the balance due date notified to you on the confirmation invoice. Methods of payment are set out in Clause 5.

The price of your villa, accommodation, or property rental (“Villa”) will be confirmed at the time of booking and the price shall not change, once you have made a confirmed booking unless you elect to make a change to your confirmed booking. We reserve the right, in our sole discretion, to determine the price that the accommodation is sold at, in addition to whether we accept your booking or not.

Where your booking is made less than nine weeks (63 days or less) before the first day of the rental period, the full amount of the total invoice price will be payable as a security deposit within two days of booking. 

Where your booking is made more than nine weeks (64 days or more) before the first day of the rental period, a security deposit of 30% of the total invoice price will be payable within two days of booking. 

Where your booking is made for the following year:

  1. If the initial reservation is received prior to 15th November of the year before the booking and more than nine weeks (64 days or more) before the first day of the rental period, a security deposit of 20% of the total invoice price will be payable within two days of booking (repeat clients will be asked for a 10% security deposit);
  2. A further 10% of the total invoice price will be due as a security deposit by the 15th December of the year before the booking (repeat clients will be asked for 20% of the total invoice price);
  3. the remaining part of the security deposit will be due within nine weeks (63 days) of the first day of the rental period. 

If full payment is not received by the balance due date this will result in a cancellation made by you, meaning you forfeit your rights to receive any refund.  Consequently, the cancellation charges as set out in Clause 8.2 shall become payable by you. This cancellation will proceed automatically without the need of any Cancellation Form.

5. Methods Of Payment

Invoices are issued and payments are accepted in Pounds Sterling (£), Euro (€), and US Dollars ($). We guarantee that the exchange rate used to calculate the total cost of your booking will be fixed as of the date you make your booking with us, and will not change as a result of subsequent currency fluctuations. 

We accept Visa, Visa Delta, MasterCard, and American Express credit or debit cards. We also accept wire transfers
We do not accept cash, Diners’ Club cards, cheques, or bank drafts.

6. Accuracy

We endeavour to ensure that all of the information and prices on our website are accurate; however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book at the time of booking and before we confirm your booking. We strive to ensure the accuracy of descriptions shown on our websites and brochures but, on occasion, some advertised facilities may be withdrawn or changed. We shall inform you at the time of booking or before your travel, where known, if a facility may be withdrawn or changed.

7. Special Requests

If you have any special requests, please let us know at the time of booking. We do not guarantee that they will be met and we cannot be held liable if they are not.

8. Amendments or Cancellations by You. PLEASE ALSO READ OUR RESPONSIBLE TRAVEL GUARANTEE FOR COVID 2021-2022

8.1 Amendments

If you wish to amend any part of your booking after your booking has been confirmed (and we have issued a confirmation invoice), the Lead Name must inform us in writing as soon as possible.
Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request for a change, an administration charge will be made of £50 per person (to change the date or duration of your booking) or £25 per person (to change a name), per change, in addition to any applicable rate changes (for different travel dates/months and any costs or charges incurred or imposed by the property owner.

You should be aware that these costs and charges could increase the closer to the departure date that the changes are made and you should therefore contact us as soon as possible.

Certain bookings may not be amended after they have been confirmed by us (even to change a name) and any alteration could incur a cancellation charge of up to 100% for that part of the booking. If fewer people travel than originally booked there will be no reduction in charges, nor will any refunds be payable. 

Where we are unable to assist you in making a change to your booking and you do not wish to proceed with the original booking, we will treat this as a cancellation by you and the cancellation fees below shall be payable by you.

It is a condition of your contract with us that the number of people staying at the Villa or property throughout the rental period must never exceed the number of sleeping places indicated in the property description and as confirmed in your Accommodation Voucher. Exceptions to this are occasionally made for children under the age of 2 years old, provided they are sleeping in a crib or cot and not occupying one of the Villa’s beds – please advise us at the time of booking whether an infant will be travelling with you.

Should the composition of your booking party as detailed on your booking change, prior to the start of your rental period, the Lead Name must notify us promptly in writing, as this may be deemed to be an amendment to your booking.

At certain times of the year, some of our properties are offered at a discounted rate for smaller parties and this will be advised to you at the time of booking. Should a booking be made on this basis, it can be changed/amended at any time to accommodate a larger group up to the maximum number of people allowed at that property. In these instances, an additional charge will be applied to your booking according to the revised numbers. A reduction in the numbers of the party will not result in a corresponding reduction in the rental price, once the booking has been confirmed.

NOTE: for Covid-19 related amendments, please see paragraph 35 Responsible Travel Guarantee which includes exceptional conditions for the cancellation or modification of a booking due to covid related restrictions (e.g travel ban, airport closure). Date amendments due to Covid-19 restrictions will be free of any administration charges

8.2 Cancellations by you
If you or any other member of your party decides to cancel a booking, once it has been confirmed by us, the Lead Name must notify us in writing and we shall send you a cancellation form that you will need to fill in and return to us.

Your notice of cancellation will only take effect once we have received your completed cancellation form by e-mail. The date of cancellation will be the date that we receive the completed cancellation form from you.

Cancellation charges payable by you:
The cancellation charges below are calculated as a % of the total invoice price, based on when we receive your cancellation form.

Over 9 weeks before the accommodation rental begins:

Loss of all monies paid to date

Between 9 – 0 weeks before accommodation rental begins:

Loss of all monies paid to date


8.2B exceptional reimbursement.
In the exceptional event in which, we decide to return any monies that should receive the treatment established in paragraph 8.2, we reserve the right to apply a booking cancellation management fee of 5% to cover our card transaction fees. This return will only be made with the proprietor’s prior consent.

9. Amendments or cancellations by us 

9.1 Amendments:
Very rarely, we may be forced by Force Majeure Events (see clause 17) to change all or part of your booking after departure. In this event we shall not be liable for any refunds, nor shall we pay any losses, costs, or expenses incurred by you, as a result.

9.2 Other cancellations:
Very rarely, we may be required to cancel your booking, in which case we will refund all monies paid by you. In this event, we shall not be liable for any other losses, costs or expenses incurred by you, as a result.
Where we have to cancel your booking due to Force Majeure Events, we shall not be liable for any refunds, nor shall we pay any losses, costs or expenses incurred by you, as a result.

10. Insurance

The taking out by you of adequate and comprehensive travel insurance is a condition of your Contract and your travel insurance should be effective from the time of booking. The policy should provide cover for you and your party against, without limitation the cost of assistance (including repatriation) in the event of accident or illness; medical cover, loss of baggage, and money/personal effects. Tuscany Now & More are an Introducer Appointed Representative of Citybond Suretravel Insurance who may be able to provide you with such insurance. NOTE this insurance is only available for UK residents. For all other customers, you need to find an insurance provider of your own choice. In the event that you are hiring a vehicle, or travelling with your own car, adequate vehicle insurance should also be taken out.

In all cases, it is a matter for you to determine if the insurance offered by the insurer is adequate. If you fail to travel with adequate insurance cover you may not be able to recover any losses, expenses, or costs that you may incur.

11. Accommodation Descriptions, Ratings, and Standards

We visit and inspect each of the properties which we advertise. The descriptions contained in our brochure and on our website were accurate at the time of publication and made in good faith. Please check the website before making a booking for the most up to date descriptions. We do not carry any liability in the event that the owners of the Villas (“Villa Owners”) have made modifications to the accommodation(s) without our knowledge, or in the event that there is any construction/building works taking place or any alteration to the landscape in the near vicinity of the property. You will be notified in writing of any changes that are being made to a property, or of any anticipated/current construction projects in the near vicinity, where we have been made aware of them. We shall use reasonable endeavors to amend and update the website descriptions accordingly.

Panoramic views and privacy entail a certain amount of elevation and distance from main thoroughfares so please be prepared for some roads with a certain degree of incline. Access roads to rural properties may be rough, twisting, and/or bumpy and drivers of low-slung cars should check with us in advance to ensure that access is possible. We shall not carry any liability, in any event, for any damage caused to any vehicle, whether rented or owned. In case of doubt, 4 wheel drive raised chassis cars are recommended. Stated driving times to/from the airport are approximate and journeys may take longer in bad weather/poor light.

It should be noted that the information contained in any printed material is to be considered only as a guide and was accurate at the time of publication and made in good faith. You should check our website regularly for any updates and changes that may occur, or contact us directly.

Accommodation ratings displayed are as provided by the previous guests. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

12. Fitness to Travel, Disabilities, and Medical Conditions

We welcome all guests including those with medical conditions, disabilities, and reduced mobility and we endeavor to meet individual needs. However, in order to provide necessary assistance, we must be advised at the time of booking of any medical condition, disability, reduced mobility, or special requirements that may affect your holiday. Special facilities can be requested but may not be guaranteed. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we reserve the right to advise against booking a particular accommodation and/or region, based on the information that you provide us prior to booking. You must also promptly notify us of any deterioration or adverse change in, or development of, any medical condition or disability, or of any deterioration or change in your mobility, which may affect your booking and which occurs after you book.

13. Behaviour

All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests, or any residing in the near vicinity. If in our reasonable opinion or, in the reasonable opinion of the supplier or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger, disruption or significant annoyance to any other guest or any third party, or damage to property, whether in person or otherwise, we reserve the right to treat your booking as being terminated by you, with immediate effect. In the event of such termination neither we nor any supplier will have any liability to you and/or your party and you and/or your party will be required to leave your accommodation immediately. We will have no further obligations or liability to you and/or your party and no refunds or compensation will be paid for lost accommodation, nor will we be liable for the payment of any losses, expenses or costs incurred by your or your party as a result of such termination or your actions. 

You and/or your party may also be required to pay for any loss and/or damage caused by your actions or the actions of your party and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.

Similarly, the captain of any flight has the authority to remove you from the flight and/or restrict your movement onboard the aircraft. If you are disruptive and stopped from boarding your flight, or disruptive during your flight, we will treat your booking as being cancelled by you. We shall be under no liability to make any refunds or pay any compensation to you. You will be liable for any costs, expenses, or damages, whether incurred or claimed by us, the airline, agents, or any crew or other passengers, as a result of your behaviour.

14. Documents

On receipt of your travel documents from us please ensure that all the details are correct and advise us of any errors immediately, as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracy in any documentation, as a result of any incorrect information given to us, by you. We will do our best to rectify any inaccuracies notified to us, however, you will be responsible for any costs and expenses involved in doing so, except where we made the mistake. 

All documents (including, without limitation, invoices and tickets) will be sent to you by e-mail and we will not be responsible for their non-delivery unless such non-delivery is due to our negligence. If tickets or other documents need to be reissued, due to your negligence, all costs must be paid by you and you can ask for delivery by other means, subject to payment of any applicable charges.

  1. Accommodation Voucher
    The accommodation voucher documents, which includes confirmation of any extra services booked (where applicable), driving directions, contact names and telephone numbers (“Accommodation Voucher”), will be issued on receipt of full payment of the remaining balance of your booking and, in any event, no later than three weeks before the first day of the rental of your accommodation, providing that we have received all required information from you in relation to your booking. Any errors or omissions in the Accommodation Voucher must be notified to us immediately. The Accommodation Voucher must be presented and given to the individual greeting you at the accommodation/property, or access may be denied.
  2. Final Bill
    The Final Bill includes lists of the specific costs booked in advance, but which are to be paid locally, on your departure. Our web site lists such charges but is intended as a guide only, as the charges are subject to change.

For Accommodation Services, charges payable locally before departure include: telephone and central heating charges. Any Experiences and/or extra services booked in the destination will also be charged locally.

The Final Bill will be presented by the Villa Owner/caretaker, or supplier of the Experiences and/or extra services, at the conclusion of the rental period and is payable to him/her in Euros (cash). Both the Lead Name and the Villa Owner/caretaker (or supplier of the Experiences and/or extra services) are required to sign the Final Bill. 

The Lead Name is liable for any damage caused to the property, its contents or grounds, by any member of the party, or the loss of, or damage to, any articles belonging to the property, such as (without limitation) mobile telephones. Charges for breakages or repairs caused by the party staying at the Villa will be noted during the final inspection. In the event of a disagreement regarding the extent of the damage or the cost of the repairs or lost articles, you must call Tuscany Now & More® immediately and speak directly with a staff member before leaving the property.

Charges that can be calculated on the spot will be added to the Final Bill. However, the charges that cannot be quantified immediately will be calculated and billed to the Lead Name at a later date. These charges include (without limitation) utilities for which the property is billed on a monthly or bi-monthly basis and for damaged or lost articles and other damages for which the repair/replacement estimates are not available prior to your departure.

Under extreme circumstances, the amount shown on the Final Bill may be invoiced and paid through Tuscany Now & More® on the understanding that a £75.00 administration fee will be added to the amount due. The amount of the Final Bill (in Euros (€)) will be invoiced in the same currency of the booking, at the rate given by the Financial Times of London on the Monday following departure.

15. Passports, Visas, and Health

We can provide general information about passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel.

It is your responsibility to ensure that all members of your party are in possession of all necessary travel documentation (including, without limitation, passports, vaccination certificates, visas, and any other required documentation applicable to the country to which you are travelling), before your departure.

We cannot accept any liability if you are refused entry onto any transport, or into any country, due to failure on your part to be in possession of the correct documentation. If failure to have any necessary travel or other documents results in costs, expenses, fines, surcharges, or other financial penalty being imposed on or incurred by us, you will be responsible for reimbursing us for any and all such costs.

Most countries now require passports to be valid for at least 6 months after your return date.

Up to date travel advice can be obtained from the Foreign, Commonwealth & Development Office:
https://www.gov.uk/foreign-travel-advice
https://www.gov.uk/guidance/travel-advice-novel-coronavirus
https://travelhealthpro.org.uk/

UK visitors travelling to EU member states from 1 January 2021

Visas: EU (Schengen area only) and UK citizens will not require short-stay visas for leisure travel of up to 90 days in any 180 day period. 

ETIAS: A European Travel Information and Authorisation System (akin to US ESTA) is planned to be introduced from the end of 2022, for travel to EU member states.  An ETIAS will be valid for 3 years, will cost 7 Euros, and will need to be applied for prior to departure (online application). 

Airport Transit Visa: certain 3rd country nationals (UK nationals travelling on UK passports are exempt) will require an airport transit visa for travel between the UK and other third countries when transiting via an EU member state (except for Ireland, Iceland, Norway & Switzerland). 

Airport Transit Visas should be obtained from the consulate of the country where the transit shall occur.

Passports: passports should have at least 6 months of validity remaining on them and be less than 10 years old, from the date of travel. 

Border checks: UK citizens will not be able to use the EEA/EU passport/customs channels at EU airports/ports. Evidence of passport validity, the purpose of travel, return or onward tickets and sufficient funds for the duration of the stay, may be required. 

Driving: International driving permits will not be required for driving in the EU if the traveller has a card-style driving license.

If taking a UK registered car to the EU, existing car insurance arrangements may be extended to include driving in the EU, but a physical Green Card will need to be obtained from the insurer (at a cost – allow at least 1 month to obtain). A GB sticker will also be required (unless the registration plate displays GB/UK).

Pets: if taking pets to the EU, travellers should allow at least 1 month to obtain an animal health certificate (AHC) and relevant vaccinations from their vet. 

Health: any current European Health Insurance Cards (EHICs) will continue to be valid for travel in the EU. On expiry of the EHIC, travellers to the EU will be able to apply for a UK Global Health Insurance Card (GHIC) providing similar healthcare. 

Health checks, vaccinations and quarantine requirements may also apply (due to Covid).

Tax-Free Shopping: duty-free shopping will be available for outbound and inbound routes. VAT refunds may also be obtained on certain goods bought in the EU (documents will need to be completed and presented at the EU departure airport, on return).

Taking food and drink into the EU: meat, milk or products containing them (except for certain amounts of powdered infant milk, infant food, or pet food required for medical reasons) are not permitted to be taken into the EU from the UK. 

Taking plants and plant products into the EU: certificates will be required in order to take certain plants and plant products into EU countries. 

Mobile Roaming Fees: UK mobile operators will be able to charge roaming fees from 1 January 2021 (data notifications for charges exceeding £45 are still required).  

16. Complaints

Please inform us immediately in the event of a complaint relating to your booking and/or accommodation and contact us on the numbers listed on our website or on your confirmation documents. 

If you have a complaint about any of the services included in your holiday whilst you are on your holiday, you must inform our ground staff without undue delay who will endeavour to put things right. 

Our ground staff are available 24 hours a day, 7 days a week. If your complaint is not resolved locally, please follow this up as possible after your return home, ideally within 28 days by writing to us, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in destination, we will be deprived of the opportunity to investigate and rectify it, and this may affect your rights under this booking.

17. Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation where the performance or prompt performance of our contractual obligations to you are prevented, or affected by – or you otherwise suffer any damage, loss or expense of any nature – as a result of unavoidable and extraordinary events (Force Majeure Events). Force Majeure Events are events that neither we nor the supplier of the service(s) in question could, even with all due care, foresee or avoid. Force Majeure  Events include, without limitation, war (whether actual or threatened), civil unrest, riot, strife, terrorist activity and/or its consequences or the threat of such activity, health risks,  infectious disease, epidemics and pandemics, and government measures to combat such outbreaks, riot, the act of any government or other national or local authority including port or river authorities, unforeseeable technical problems with transport; airport, port or airspace closure restriction or congestion; flight or other travel restrictions imposed by any regulatory authority or another third party; industrial dispute, sanctions, lock closure, natural or nuclear disaster, fire, flood, adverse weather conditions, volcanic eruption, chemical or biological disaster and all similar events outside our or the concerned supplier’s control. 

A Force Majeure Event also includes the advice against all travel or all but essential travel to Italy or any part of Italy given by any Italian authority, such as without limitation, Il Ministro della Salute, or Il Consiglio dei Ministri. For UK citizens, any advice against all travel or all but essential travel to Italy or any part of Italy made by the UK Foreign, Commonwealth & Development Office (FC&DO) is a Force Majeure Event.

In the event that your booking is cancelled as a result of Force Majeure Event, we will not be liable for any refunds or compensation, nor will we be liable for any losses, costs, or other expenses that you may incur as a result.

Where possible, we will try to offer you alternative dates and/or accommodation, or a credit voucher.

18. Electronic Signatures

Where a signature is required by us, we will provide you with an online link where you must scroll the website, tick the box to confirm that you have read and accepted it, and manually draw the signature using a mouse or a finger. Under exceptional circumstances, if the website is not working, we can send you the documents via e-mail which you must accept by manual signature. These can be sent back to us via post (UK residents only) or scanned as an attachment to an email.

19. Our Liability

19.1 We shall not carry any liability except where it is proved that we have breached our duty to select the suppliers of the services making up your booking with us, with reasonable skill and care, and damage to you has been caused. We will have no liability to you for anything that happens during your trip, or any acts or omissions of the supplier, or their employees, agents suppliers, or subcontractors.  

19.2 We will not be liable or pay you compensation for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost, or other claims of any nature or description that results from:

  1. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; 
  2. the act(s) and/or omission(s) of a third party not connected with the provision of your booking; 
  3. unavoidable or extraordinary circumstances (a Force Majeure Event);
  4. where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you to us; 
  5. where you incur any loss or damage that relates to any business activity; 
  6. where any loss or damage relates to any services which do not form part of our contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in resort).

19.3 If we are found liable to you on any basis, we limit the amount of compensation we may have to pay you if we are found liable under this clause (except in cases involving death or personal injury) to a maximum of twice the cost of your booking with us. This maximum amount will only be payable when you have not received any benefit at all from your booking.

19.4 Any claim for loss of and/or damage to any luggage or personal possessions (including money), on any basis, must be made to your travel insurers in the first instance. In the event that we are found liable for any uninsured loss of and/or damage to any luggage or personal possessions (including money) on any basis, the maximum amount we will have to pay you in respect of these claims is £95 ] per person. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property.

19.5 In the event of a potential claim or complaint, the laws and applicable standards of the relevant destination, together with the information provided by us, will be used as the basis for deciding whether the services in question had been properly provided. If services in question were provided in accordance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK.

19.6 When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any applicable service provider or under any applicable convention for the complaint or claim in question.

19.7 You must provide our insurers and ourselves with all assistance we may reasonably require. You must also tell us and the supplier concerned, about your claim or complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with our insurers and us if our insurers or us want to enforce any rights that are transferred.

19.8 Any notification of a claim shall be strictly in accordance with the complaints procedure set out in these Booking Conditions.

19.9 Covid-19: Limitation of liability 

We both acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday. 

Please note that we will have no liability for any refunds, compensation, costs, expenses, or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances: 

(i) If you or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. 

However, if the party leader or his next of kin (husband/spouse or children) test positive within 14 days of your departure date,  you must notify us as soon as you can and we will offer you the following options where possible and subject to availability:

  1. Postponing your booking to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by other suppliers);
  2. Receiving a credit voucher for the value of your booking (which shall be subject to the terms and conditions of the credit voucher);

Unfortunately, we cannot provide the same options when a person different from the Party Leader or their next of kin, tests positive of COVID-19. In this event, you can choose to travel without the positive members or you can choose to cancel your Booking. In this latter scenario, we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance.

If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs for you. 

(ii) You fail any tests, checks, or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday or that portion of the holiday. 

You also acknowledge that the suppliers providing your holiday, including airlines, hotels, and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as the use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance, and exit routes, mandatory hand sanitization, limited entertainment options, and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.

20. Data Protection & Privacy

Our Contract with you is subject to the Data Protection Act 2018 in the controlling and/or processing of the personal data supplied by you during the booking process. Full details of our Privacy Policy can be found on our website (https://www.tuscanynowandmore.com/privacy-statement).

21. Governing Law & Jurisdiction

These Booking Conditions and our Contract with you are governed by English law and any dispute arising between the parties is subject to the exclusive jurisdiction of the courts of England and Wales.


B. ADDITIONAL INFORMATION FOR ACCOMMODATION SERVICES

22. Arrivals

You are expected to arrive at the property between 6:00 pm and 8:00 pm on the first day of the rental period. If a different arrival time is requested, we must be notified in writing, in advance. This will be treated as a Special Request. If an unforeseen delay should occur, every effort should be made to contact us at the telephone numbers provided. Arrivals after 8:00 pm (local time) may be subject to a surcharge. Access cannot be guaranteed after 10:00 pm.

Upon arrival, you should inspect the property with the Villa Owner/caretaker and ensure that you fully understand the use of any appliances, equipment and utilities. 

23. Departures

The property should be vacated by 09:00 am (Local time) on the final day of the rental period. The Villa Owner/caretaker will arrive at the Villa at 8:00 am for an inspection of the property in order to review and receive payment from you, in regard to the Final Bill. In order to ensure that the property can be cleaned and made ready for the next group arriving, cleaners may need to commence their work at 7.00 am. Should you wish to depart the accommodation prior to that time, please notify us at the beginning of the rental period in order to arrange an alternative time for the property inspection. If you choose not to be present at the inspection, you will not be entitled to query the Final Bill, and you will be invoiced for the amount indicated on the Final Bill in addition to an administration charge of £75.00.

24. Household Amenities

Some of our rental properties are private homes and, as such, the Villa Owners are not permitted to supply bed linen, or bathroom and swimming pool towels. In this event, bed lined and towels will be arranged and provided by us at an additional charge that shall be payable locally, upon arrival, in Euros (cash). 

For all other rental properties bed linen, bathroom, and swimming pool towels will be provided, sufficient for the number of guests indicated in the booking, which shall be changed on a weekly basis. For further details please refer to the Price and Availability page of your chosen Villa rental option.

Charges for heating are applied according to consumption and must be paid locally at the end of the rental period. It should be noted that in some municipalities the use of central heating is prohibited between May and September. The caretaker will advise if there are any restrictions on usage during your stay. The electricity is included in the rental charge (unless otherwise stated in the specific price section of the Villa). Water and hot tap water are included in the rental charge. We recommend drinking bottled water only. Should problems arise with the delivery of water, gas, electricity, or telephone services, the Villa Owner/caretaker of the property will do their utmost to remedy the situation, but we cannot accept responsibility for non-delivery due to circumstances beyond our control. Hot tubs - a charge is generally applied for the heating of hot tubs, where available, please refer to the specific property description on our website.

In the event you require to charge your electronic vehicle in the Villa,  you must notify the Concierge Team in advance. In any case, the provision of this service will depend on the Villa Owner’s final decision and an additional charge may apply.

25. Swimming Pools

Swimming pools are generally open between May 15th and September 30th, although this may vary according to the weather and dependent upon each Villa Owner. You are advised to check the availability of the swimming pool with our sales agents, prior to booking.

Use of the swimming pool is strictly at your own risk and children should be supervised at all times.

In the event that you require the use of the swimming pool outside the period of mid-May until the end of September (when all our pools are open) please check with us before booking and we will inform you of the Villa Owner’s final decision, once we have checked with them; an extra charge may apply. Swimming pools are cleaned and serviced regularly; each property has its own schedule.

Whilst every effort is made to keep the pool clean we do not accept any liability for leaves, insects, etc. that may fall into the water between cleaning sessions.

In respect of the properties with heated pools, extra charges shall apply should heating be via a non-solar panel source. Pools heated by solar panels only, may not reach an ambient temperature as the panels are dependent on sufficient sunlight for them to work efficiently.

26. Animals

The majority of our properties lie within farming or rural areas and livestock or wildlife is frequently present as a result. Neighbouring properties may have dogs that bark and sound travels in the countryside. While we make every effort to ensure the quiet enjoyment of your selected Villa, we take no responsibility for such disturbances away from the property.

Please note, pets are not accepted at any property unless noted in the description. Where accepted, pets are restricted to a single non-aggressive dog and the permission must be obtained in writing before the booking can be confirmed.

27. Usage

The property will be in a clean and well-maintained state when you arrive, and it is expected that you and your party will keep it so throughout the rental period. If the property has not been left in an acceptable state, an additional amount to the Final Bill for the extra cleaning and tidying could be applied. If this cost is not paid in the Final Bill locally and a charge has to be raised by Tuscany Now & More® to cover such costs, then we reserve the right to charge an additional £75 to cover our administration expenses.

House parties, weddings, or any business use are not permitted unless previously arranged and confirmed in writing by Tuscany Now & More®.

28. Cleaning And Maintenance

The Villa will be cleaned prior to your arrival; the pool will also be cleaned and serviced. Some properties will have additional cleaning and a pool maintenance schedule for the week. Certain properties have gardens that require the presence of a gardener. All this is for your greater enjoyment of the property. Whilst every effort is made to respect your privacy for your exclusive stay, access to these services must be allowed. In respect of unforeseen events that require the presence of a specialized repair engineer access must similarly be granted.

29. Children’s Safety And Equipment

A number of properties are identified as being ideal for families with small children. Our recommendations are based on our inspection of the properties, the positive experiences of past guests, and the Villa Owner's willingness to accept children at the property. Specific concerns should be discussed with a Tuscany Now & More® sales agent.

Guests with infants and small children should check with a Tuscany Now & More® sales agent if a crib, cot or high chair is available. Such items are used at the client's own risk. For sanitary reasons, bedding for cots and cribs is not supplied.

30. Weather

During unusually dry periods water shortages may occur in rural locations with the result that lawns may become scorched and wells may malfunction slightly. Likewise, sudden rains can seriously affect roads, drives, and stated driving times. Many of our properties use septic tanks and changing weather conditions can occasionally produce odd smells.

31. Maid service

The maid service included with the property rentals involves cleaning and tidying only. It should be noted that this service does not cover the making of the beds, cleaning of the kitchen, laundry, or ironing. For further details, you may contact our concierge services department or a member of the sales team. Extra maid service prices vary, depending on the location, and can be booked in accordance with clause 2.2 above.

32. Cook Service:

Cooking services vary and are charged either on an hourly basis or on a per-person basis, in accordance with clause 2.2 above. Please check the website at the individual property for details.

33. Shopping:

If you send us a shopping list in advance, before the deadline for booking Extra Services, we can arrange this for you in accordance with clause 2.2 above. In addition to the cost of the items themselves, there may be a charge for the shopping service, refer to our website for a price guideline. Whilst we do our utmost to ensure the accuracy of the list, this service is prone to errors due to misinterpretations and substitution of local products for those requested. Prices indicated on the website serve as a guideline only and are subject to change. The actual cost will be confirmed with the Villa Owner/caretaker of the property.


C. VOUCHER (COVID-19)

34. Vouchers terms and conditions

(a) The Voucher is valid to be redeemed against a future booking with Tuscany Now & More Limited, to the value set out in the voucher and subject to the Voucher Terms and Conditions. 

(b) Please contact info@tnam.com  to redeem the Voucher against a future booking.

(c) When redeeming the voucher against a future booking:

  1. you are required to redeem the Voucher against a future booking at the same Villa that is detailed in the Voucher;
  2. the booking you redeem the Voucher against must take place within 24 months of the original booking. 
  3. you are only able to redeem the Voucher to the credit value set out in the voucher, if the future booking that you come to make is more expensive, you will be required to pay the difference in price when booking.

(d) The Voucher must be redeemed against a future booking within 24 months of the original booking.

(e) Please Note: The Voucher is only valid where you have taken no other steps to secure a refund of the monies you originally paid us for the booking detailed above. If you separately secure a refund of those monies via any method other than the redemption of this Refund Voucher, The Voucher Note shall be immediately rendered void and of no value.

(f) The applicable terms of conditions of the Voucher will be the ones that are on the website on the date the rebook was made and on the contract you sign when rebooking unless we advise you otherwise.

(g) The cancellation charges set out in our Booking Terms and Conditions will not be reset, in the event, you redeem the Voucher against a future booking. Therefore, 100% cancellation charges will apply from the time of re-booking. However, if you re-book your villa using the Voucher and are then unable to use the villa from the re-booked date, please contact us and we will endeavour to re-book the villa for you, provided always that the next booking takes place within 24 months of the original booking.  

(h) If you are unable to use the Voucher then we may be able to transfer it to a family member or friend of yours, please contact us for further details.

(i) The Voucher cannot be exchanged for a cash refund.

(j) We reserve the right to extend the validity of the Voucher, at our discretion.

35. TN&M’S  Responsible Travel Guarantee for 2021 & 2022 

Considering the current Covid-19 situation we are providing the TN&M Responsible Travel Guarantee. Please be aware that this guarantee will only be available for bookings made during 2021 and 2022 and with travel dates within 2021 and 2022. TN&M Reserves the right to change or remove this guarantee without prior notice.

What option will I have for my booking?

  1.  At any point in time, before your final balance is due (63 days prior to arrival), and if your travels are likely to be made impossible due to any Covid-related reason,you can change the dates of your reservation to new available dates at the same villa within the same year of travel -2021. This will also apply to bookings in 2022.

  2. When your final balance is due, and if your plans are affected due to Covid-related restrictions*, you will be able to move your booking to different available travel dates at the same villa, in 2021 or 2022.

  3. If you are not able to choose your new dates right away, we will send you a voucher for the monies received. This can be used against a booking at the same villa for travel dates within 24 months of the original booking.

  4. Should your plans be affected by Covid-related restrictions* only after you have paid your final balance, we will refund the balance payment and send you a voucher for the monies received. You can also choose to re-book straight away for new travel dates at the same villa.

What do you mean by Covid-related restrictions?*

  1. Any official travel ban, issued either by the party leader’s region/country of residence or by the Italian governing bodies, that completely prevents you from travelling to the villa.

  2. If you have to quarantine upon arrival in Italy. This only applies if the quarantine is imposed within the region your villa is located, and not as a result of you or any member of your party testing positive whilst in Italy.

  3.  If the party leader who is responsible for the booking, and/or his next of kin (husband/spouse or children) tests positive to Covid within the 14-days prior to travel. We regrettably cannot extend this to other members of the travelling party.

  4.  If entry into Italy is not possible, due to your flight/transportation being cancelled due to Covid-related reasons, and there is no viable alternative to reach your destination.

    Note for UK clients: Please note that the current UK traffic light system (rating countries green, amber or red) is related to the return trip to the UK, and is not considered to be a restriction which prevents you travelling to the villa.

Can the paid monies be refunded?
We cannot refund the paid monies but will issue a voucher for the equivalent amount.
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