With summer at the door, many of us are gearing-up to enjoy a long overdue trip and return to the many joys of travelling. Italy is making strides towards re-opening its door to visitors with overwhelmingly positive steps being taken in the right direction. Since 26th April, establishments have been allowed to open across the country due to a relaxing of restrictions, and these include bars, shops, restaurants, wineries and museums.

The Italian Green Pass to facilitate those who want to travel to Italy for tourism starting from mid-May. To add to the positive news, The EU's digital Green Pass will be "fully operational" from the second half of June, which will further re-inforce the framework and fully reopen safe and responsible travel across the European continent. This also includes arrivals from the USA, which have been confirmed as part of the EU Green Pass.

Important note for our clients travelling from the UK: the authorities in Italy have just announced that all arrivals from the UK will be subject to a self-isolation period of 5 days, either at a hotel or in private accommodation. We are disappointed at this development, as we surely know many of our UK clients are as well, so we would like to reiterate what options you have for your booking;

If you still want to travel, despite the 5-day self-isolation requirement, this can of course be done and the self-isolation can be carried-out at your villa. We would like to facilitate as much as possible our clients who choose to travel, and we can arrange shopping and prepared meals delivered to your villa upon request, alongside any other service that we are able to arrange to make your stay as pleasant as possible. Please don’t hesitate to contact us with any questions or doubts if you still would like to enjoy your stay at your villa.

Our Concierge Team and Ground Staff are always on standby, and we are guaranteeing an extra level of special attention and care to those who have to self-isolate at their villas.

We also understand that some of our UK clients will feel that this makes their stay unfeasible. We therefore would like to kindly remind you that you have the option to re-schedule your booking for new available dates at the same villa, either later in 2021 or in 2022. You can also choose to receive a voucher for the amount you have paid up until now, and which can be used for a new booking at your villa at a later stage.

TN&M’s Responsible Travel Guarantee for 2021 & 2022

What options will I have for my booking?

Please be aware that this guarantee will only be available for bookings made during 2021 and 2022, and with travel dates within 2021 or 2022.

1- At any point in time before your final balance is due (63 days prior to arrival), and if your travels are likely to be made impossible due to any Covid-related reasons, you can change the dates of your reservation to new available dates at the same villa within the same year of travel - 2021. This will also apply to bookings in 2022.

2- When your final balance is due, and if your plans are affected by Covid-related restrictions*, you will be able to move your booking to different available travel dates at the same villa, in 2021 or 2022.

3- If you are not able to choose your new dates right away, we will send you a voucher for the monies received. This can be used against a booking at the same villa for travel dates within 24 months of the original booking.

4- Should your plans be affected by by Covid-related restrictions* only after you have paid your final balance, we will refund the balance payment and send you a voucher for the monies received. You can also choose to re-book straight away for new travel dates at the same villa.

*What do you mean by Covid-related restrictions?

1- Any official travel ban, issued either by the party leader’s region/country of residence or by the Italian governing bodies, that completely prevents you from travelling to the villa. 

2- If you have to quarantine upon arrival in Italy. This only applies if the quarantine is imposed within the region your villa is located, and not as a result of you or any member of your party testing positive whilst in Italy.

3- If the party leader who is responsible for the booking tests positive to Covid within the 14-days prior to travel. We regrettably cannot extend this to other members of the travelling party.

4- If entry into Italy is not possible, due to your flight/transportation being cancelled due to Covid-related reasons, and there is no viable alternative to reach your destination.

Can I transfer my voucher to another person?

Yes. To do this please contact us directly.

Can I use my voucher for another villa, or change my villa when I re-book? 

No. Your voucher can only be used for the villa you originally booked.

Up until when can I use my voucher?

You can use your voucher for available travel dates within 24 months of the original travel dates you booked.

Will there be a difference in price?

If you book travel dates in a higher price category, then you will be required to pay the difference in price.

Can my deposit be refunded?

We cannot refund your deposit, but will issue a voucher for the equivalent amount.

Do you recommend travelling with travel insurance?

Yes, we highly recommend you take out travel insurance before your booking, so you can travel with ease of mind knowing that you are protecting yourself and your loved ones. We have picked two comprehensive travel insurances for European and American residents which cover COVID-19 and offer 24/7 travel assistance.

Where can I find more information about travelling to Italy?

Read TN&M's Travel Advice to keep up to date with the current state of play concerning travel restrictions and what is currently going on in Italy. 

You can also find information and guidelines regarding travelling to Italy, issued by the Italian Government here: https://infocovid.viaggiaresicuri.it/index_en.html. We also recommend consulting your home country’s travel guidelines. 

Travel advice and latest news

Speak to our Villa Specialists

Feel free to contact our experienced Villa Specialists in order to discuss your needs and requirements for a stay, but we urge you to not delay as our availability for 2021 is already in very high demand. Call us on +44 (0)20 73684 8884, or if you're in the US or Canada, on our toll-free number: 1-800-469-4546.

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